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When causing a major customer disruption you cannot stop NPS from dropping. But how should you measure success?
Human Centered Technology and Leadership
When causing a major customer disruption you cannot stop NPS from dropping. But how should you measure success?
It’s 2019. We are all supposed to hate Waterfall. But I’m not convinced it’s completely bad. In “Waterfall land” you begin a project, you design it, you get it signed off, you build it, you deliver it and then you celebrate.